Guide
Getting started with Amazon Marketing Cloud
Amazon Marketing Cloud (AMC) is a suite of marketing tools and services to help with your campaigns.
Start using Amazon Ads to display your products and create campaigns.
If you’d like support, get in touch to request services managed by Amazon Ads. Budget minimums apply.
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How does Amazon Marketing Cloud work?
Amazon Marketing Cloud (AMC) is a suite of marketing tools and services offered by Amazon Web Services (AWS) that helps businesses create, manage, and optimize their marketing campaigns across various channels. Overall, AMC aims to provide businesses with a comprehensive system for managing and optimizing their marketing efforts across multiple channels, leveraging insights, analytics, and automation to deliver personalized and effective campaigns. Here’s an overview of how it works.
Data integration
AMC allows businesses to integrate insights from various sources, such as customer relationship management (CRM) systems, email marketing channels, and their own first-party insights. This integration enables businesses to create a unified view of their customers and their interactions across different channels.
Audience segmentation
With the integrated insights, businesses can segment their audiences based on various criteria, such as demographics, behaviors, interests, and purchase history. This segmentation helps businesses create specific and personalized marketing campaigns.
Campaign management
AMC provides tools for creating and managing marketing campaigns across multiple channels, including email, mobile push notifications, social media, and advertising platforms. Businesses can design and schedule campaigns, create content, and track performance metrics.
Personalization
AMC offers personalization capabilities that allow businesses to deliver tailored messages and offers to specific audience segments or individual customers based on their preferences, behaviors, and past interactions.
Analytics and optimization
AMC provides analytical tools that help businesses monitor the performance of their marketing campaigns. This includes metrics such as open rate, click-through rate, conversion rate, and return on investment (ROI). Based on these insights, businesses can optimize their campaigns for better results.
Where do AMC ads appear?
AMC does not directly serve ads itself. Instead, it integrates with various advertising channels to help businesses manage and optimize their marketing campaigns across those places. Here are some of the advertising channels that AMC can integrate with.
- Amazon’s own advertising solutions like Sponsored Products, Sponsored Brands, and Amazon DSP for display and video ads
- Social media advertising channels
- Search engine advertising
- Display advertising networks and ad exchanges for serving banner ads, rich media ads, and video ads across websites and apps
- Email marketing services like Amazon SES (Simple Email Service) and other third-party email marketing platforms to manage email campaigns
- Mobile advertising networks and platforms for delivering in-app ads and push notifications
So, while AMC itself does not serve ads directly, it acts as a centralized resource to create, manage, and optimize marketing campaigns across these various advertising channels. The ads themselves will appear on the respective channels and websites where the campaigns are deployed.
How to get started with AMC
- Sign up for an AWS account. If you don’t already have one, you’ll need to create an AWS account, which will give you access to AMC and other services.
- Enable AMC. Within the AWS Management Console, navigate to AMC and enable it for your account.
- Integrate insight sources. Connect your existing sources—such as CRM systems, email marketing, and advertising systems—to AMC. This will allow you to consolidate customer insights and interactions from various channels.
- Set up user permissions. Assign appropriate user roles and permissions to your team members who will be working with AMC, ensuring proper access controls and information security.
- Explore the AMC interface. Familiarize yourself with its services, various features, and tools for campaign management, audience segmentation, personalization, and analytics.
- Import customer insights. Import your customer insights into AMC, either through direct uploads or by integrating with your connected sources.
- Create audience segments. Use the segmentation tools to define and create audience segments based on customer attributes, behaviors, and interactions.
- Design and launch campaigns. Utilize the campaign management tools to create and launch marketing campaigns across various channels, such as email, mobile push notifications, and social media.
- Monitor and analyze performance. Track the performance of your campaigns using the built-in analytics tools, monitoring metrics like open rate, click-through rate, conversions, and ROI.
- Optimize and iterate. Based on the campaign performance feedback, use AMC optimization features and machine learning capabilities to refine and continuously improve your marketing strategies.
How to optimize AMC
- Data integration and hygiene: Ensure that you have integrated all relevant insight sources and that your metrics are clean, accurate, and up-to-date. This will enable you to create more precise audience segments and personalized campaigns.
- Audience segmentation: Continuously refine your audience segments based on customer behaviors, preferences, and interactions. Use AMC’s segmentation tools to create granular and dynamic segments for targeted messaging.
- Personalization: Leverage AMC personalization capabilities to deliver tailored content, offers, and experiences to specific audience segments. Personalization can significantly improve engagement and conversion rates.
- A/B testing: Conduct A/B tests to compare the performance of different campaign elements, such as subject lines, content, calls-to-action, and creative assets. Use the insights from these tests to optimize your campaigns continuously.
- Campaign automation: Set up automated campaigns and workflows based on customer behaviors, triggers, and lifecycle stages. This can help you deliver timely and relevant messages without manual intervention.
- Channel optimization: Analyze the performance of your campaigns across different channels (email, social media, display ads, etc.), and allocate your resources and budget accordingly to the channels that drive the best results.
Examples of AMC ads
Case Study
Following the Russian invasion of Ukraine in 2022, UNICEF worked quickly to begin raising funds for Ukrainian children in need. To do this, UNICEF turned to Amazon Ads partner DELVE to help develop a strategy. DELVE analyzed the donor information, which had been pseudonymized, and uploaded it to AMC to better understand the segmentation, engagement patterns, and how they like to best be contracted. With that nuanced information, DELVE and UNICEF were able to reach audiences in the most relevant way, delivering not only messaging that best fit the donor base they wanted to reach, but doing so with clean room technology that protected donor information.
Case Study
With a focus on upper-funnel advertising efforts, Netgear wanted to explore Sponsored TV ads—a first for the brand. The goal was to reach new-to-brand customers. Because Sponsored TV ads are shown largely to separate audiences from Amazon DSP ads, Netgear saw it as an opportunity. Working with Amazon Ads partner Flywheel, who helped analyze Netgear’s AMC results from November 2023 to February 2024, the brand discovered that Sponsored TV ads had a 67% incremental reach compared to audiences viewing Amazon DSP ads. Additionally, they found that 69% of sales attributed to Sponsored TV ads were new-to-brand and that purchase rates were 2x higher when consumers were exposed to Sponsored TV ads.
If you have limited experience, contact us to request services managed by Amazon Ads. Budget minimums apply.