Use Diagnostics tool in Sponsored Products

October 20, 2021

What launched?

Advertisers can now troubleshoot issues affecting ads and campaigns easily in self-service way with the Diagnostics tool. Diagnosing issues can be done by selecting the campaign from the pre-populated drop down menu, and in less than one minute, advertisers can see the issues affecting the campaign’s delivery. The Diagnostics tool will also give detailed explanations of the issues and recommended steps to fix them.

Why is it important?

The Diagnostics tool provides timely and actionable recommendations to troubleshoot your campaigns quickly and independently, without needing to contact Amazon support. In addition to technical issues, the tool also identifies optimization opportunities. For example, a campaign may run out of budget reducing impressions or underperform due to missing relevant keywords. By using the Diagnostics tool, you can see issues, tailored recommendations, and relevant links to address problems.

Diagnostics tool

Where is the feature available?

  • North America: United States, Canada, Mexico
  • South America: Brazil
  • Europe: Germany, Spain, France, Italy, Netherland, United Kingdom
  • Middle East: United Arab Emirates
  • Asia Pacific: Australia, India, Japan

Who can use it?

  • Vendors
  • Sellers
  • Authors

Where do I access it?

  • Advertising console