Launch announcement

Delivery troubleshooting launches with expanded functionality for self service deal customers

April 26, 2023

What launched?

We’ve expanded existing delivery troubleshooter functionality for self service deal customers to include video missed bid reasons and delivery troubleshooting funnel. The video bid loss reasons include: video completion mismatch, video initiation mismatch, video size mismatch, video genre excluded, and video rating excluded. This information can help to identify issues pertaining to video underdelivery. Secondly, the delivery troubleshooting funnel will help a trader to identify and visualize at what stage of the impression lifecycle a bid may be getting dropped.

Missed deal opportunities
Reasons the bid didn't get impressions
Customize columns - Performance

Why is it important?

Previously, these troubleshooting features were not available, but we've improved the experience by adding the missed bid reasons codes to the campaign management data table, as well as a missed deal opportunities insight card and funnel. Traders are better enabled to understand and resolve bid reasons resulting in under delivery. This will save customers time and improve operational efficiencies.

Where is the feature available?

  • North America: United States, Canada, Mexico
  • South America: Brazil
  • Europe: Germany, Spain, France, Italy, Netherlands, United Kingdom, Sweden, Poland, Belgium, Switzerland, Austria, Finland, Norway, Ireland, Denmark, Luxembourg, Turkey
  • Middle East: Saudi Arabia, United Arab Emirates, Israel, Egypt, Morocco, Bahrain, Kuwait
  • Asia Pacific: Australia, India, Japan, China, New Zealand, Singapore

Who can use it?

  • Self-service

Where do I access it?