Nespresso uses Amazon Advertising Platform to build long-term customer relationships

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The coffee pioneer beat CPA goals by 70% and drove sales 3x higher on Amazon compared to its projected goals.

Known for its innovative machines that help millions enjoy premium coffees in portioned capsules, Nespresso applies the same commitment to quality in its advertising.

Merkle, one of its marketing agencies, tested the Amazon Advertising Platform to programmatically reach Amazon shoppers on Amazon.com and across the web.

After the initial campaign, data analysis revealed an insight that encouraged Nespresso to try again but with a different strategy that exceeded key performance indicators.

  • Awareness
  • Consideration
  • Purchase
  • Loyalty
  • Advocate

Test and learn

In October 2014, Merkle teamed with Amazon Media Group to advertise to Amazon shoppers. Its goals were to drive sales of Nespresso coffee machines at Nespresso.com and stay within a cost-per-acquisition (CPA) budget. The Approach included:

  • Using the Amazon Advertising Platform (AAP) to engage shoppers at Amazon.com and across the web.
  • Offering a credit with machine purchase from Nespresso.
  • Performing an analysis of Nespresso.com visitors.
  • Participating in an expanded Amazon campaign reporting beta test.

After the campaign launched, the teams learned that machine sales on Nespresso.com were above the CPA budget requirement. For deeper understanding, the teams turned to Amazon’s campaign reporting, which included 15 new metrics available to beta testers.

They observed a significant lift in ad-attributed sales at Amazon. While the campaign was directing customers to Nespresso.com, Amazon shoppers exposed to the campaign were also buying Nespresso machines at Amazon. When sales of Nespresso machines at Amazon were combined with machine sales at Nespresso.com, the campaign beat the CPA goal by over 70% for certain SKUs and sales were 3x higher on Amazon vs projected goals.

Innovation drives growth

Continuous innovation drives sustainable growth

This insight led the team to continue the test through December. In addition to the campaign staying well below the CPA goal, shoppers continued buying machines at Amazon.

Upon learning this, for the first time, the team purchased ads that linked to Nespresso machines at Amazon, while other ads continued driving shoppers to Nespresso.com.

In February, the team tested two more offerings for the first time: Amazon’s eCommerce Ads and its mobile placements. Nespresso integrated the power of unique and familiar Amazon customer reviews of its machines directly into its ad units to help customers make smarter purchasing decisions.

The mobile placements helped drive awareness and visits to Nespresso’s product detail pages at Amazon, producing more machine sales at Amazon and a return on ad spend above Amazon’s category benchmark.

Nespresso and Merkle continue innovating with Amazon to start new customer relationships. In spring 2015 they began to transition from leveraging Amazon’s campaign management services on an insertion order basis to directly create and manage AAP campaigns on their own.