Here's why good detail pages matter for new product launches

By: Jess Chen, Analytics and Insights Professional

In this 2021 study of over 320K new products or Amazon standard identification numbers (ASINs), we compare the performance metrics of top-and lower-performing new product launches on Amazon.

On Amazon, new and existing brands are constantly innovating by delivering new products for customers. But what is it that helps make a product launch successful? In this study, we attempt to answer this question by quantifying the success of over 320K product or ASIN launches.

Before performing our analysis, we first needed to define a success metric to which all unique products or ASINs that are supported with Amazon Ads solutions could be compared. Using input from internal Amazon Ads experts, we developed a composite score comprised of three factors: (1) the number of ad impressions delivered; (2) the average ad click-through rate; (3) the average retail unit growth rate.

With the success metrics defined, we could group ASINs into equally distributed quintiles (20% of total sample size for each)—with Quintile 1 having the highest composite score and Quintile 5 having the lowest composite score. Next, we selected 35 media and retail attributes, ranging from Amazon Ads products to customer reviews, in order to train a machine learning algorithm designed to test ad strategy combinations that could improve the composite score.

Here, we compared how “top-performing ASINs” (Quintile 1) and “lower-performing ASINs” (Quintile 5) performed in advertising strategies that we had observed to have the highest impact on increasing the composite score of impressions, click-through rate, and average retail unit growth.

Our analysis found that, when compared to lower-performing ASINs, top-performing ASINs receive 7.1x more ad impressions, a 2.1x higher ad click-through rate, and a 3.8x higher average retail unit growth.

Top-performing ASINs are 1.3x more likely than lower-performing ASINs to feature A+ content

On Amazon, brands can include supplemental content (also referred to as A+ content)—such as images and detailed product information—on their product pages to help educate and engage customers. ASINs featuring such content on their detail pages often perform better than ASINs that don’t.

We found that 56% of top-performing ASINs featured additional detail page content, compared to 44% of lower-performing ASINs.

Image of two devices: computer and smartphone

Device usage

67% smartphone users

Image of clock showing peak times

Peak shopping

>69% orders placed Mon-Fri

Loyalty metrics image

Loyalty metrics

>97% have purchased within the last three months

Top-performing ASINs are 2.2x more likely than lower-performing ASINs to feature content without image defects

Image quality on Amazon can be a simple yet effective way to showcase a product. Conversely, images featuring unresolved image defects can result in a negative customer experience, impacting customer reviews and purchase decisions.

We found that only 6% of the total ASINs within the top-performing quintile had image defects, compared to 13% of total ASINs within the lower-performing quintile having image defects.

Image of clock showing peak times

Peak shopping

>69% orders placed Mon-Fri

Top-performing ASINs have 8x more customer reviews than lower-performing ASINs and have a 1.2x higher average customer rating than lower-performing ASINs

In previous research, we found customer reviews to be a good barometer for determining the success of a product both within and outside of the Amazon store. Products that feature more reviews with a high (between four and five stars) rating often perform better than similar products with fewer reviews and a lower rating.

On average, we found that top-performing ASINs feature eight reviews, with a 4.1-star (out of five stars) average rating. In comparison, lower-performing ASINs feature only one review, with a 3.5-star average rating.

Image of two devices: computer and smartphone

Device usage

67% smartphone users

Loyalty metrics image

Loyalty metrics

>97% have purchased within the last three months

Top-performing ASINs are 1.1x more likely than lower-performing ASINs to offer Prime shipping

The fourth area related to product detail pages that helps improve an ASIN’s composite score is Prime shipping eligibility. We find that 87% of top-performing ASINs offer Prime shipping—compared to 76% for lower-performing ASINs.

Loyalty metrics image

Loyalty metrics

>97% have purchased within the last three months

Conclusion and recommendations

In this piece, we looked at five areas that can help increase the composite score of ad impressions, ad click-through rates, and the average retail unit growth rate, according to our analysis. We also see that these five areas are all related to product detail pages on Amazon. But how can brands use these insights to help their new product launches?

We recommend that brands look to improve all five areas listed in this study. First, brands can consider improving product detail page content by featuring A+ content in new ASIN launches. Second, ensure that product detail pages are devoid of image defects by following Amazon’s product image requirements or resolving issues by following Amazon’s Image Issues guidelines. Third, brands should consider increasing both the number and utility of customer reviews by potentially using the Amazon Vine program. Amazon Vine invites the most trusted reviewers on Amazon to post opinions about new and pre-release items to help their fellow customers make informed purchase decisions. If you’re a seller, consider using Amazon Brand Registry. Enrolling in Amazon Brand Registry unlocks a suite of tools designed to help you build and protect your brand, creating a better experience for customers. And last, brands can consider adding Prime delivery to their ASINs. To get started, sellers can learn more by visiting Amazon’s seller portal.

Methodology

We first used a supervised model to identify a list of attributes that help improve the composite score among 35+ media and retail attributes. Specifically, we followed a five-step process to create a suite of success metrics, including branded searches and detail page views, and then identified the top advertising and retail strategies to help increase the success metrics with machine learning algorithms.

  1. Select brands: We looked at more than 320K advertiser brands across all industries and seven countries (United States, United Kingdom, Germany, France, Japan, Italy, Spain) between October 2020 and September 2021.
  2. Create a success metric: We calculated new ASIN launch success according to the click-through rate percentage, the retail unit’s average growth (for the period observed), and the total number of impressions delivered.
  3. Identify effective ad or retail actions: Using inputs from industry experts, we identified 35 attributes that might help improve the success metrics (a higher number of ad impressions, a better ad click-through rate percentage, and a higher average retail unit growth). We then used the Pearson correlation coefficient to reduce attributes that are highly correlated for further study. The remaining attributes are ASIN quality measure, such as ASIN readiness code; Sponsored Products campaign features, such as spend/budget; Sponsored Products targeting, such as keyword targeting; and retail attributes, such as customer reviews and average rating.
  4. Group brands: We then adopted a quintile analysis to rank the ASINs by their success metrics. All of the ASINs were assigned to five equal proportional groups based on the final rank.
  5. Compare brand groups: We compared the top- and bottom-performing quintiles and concluded what are the key attributes that differentiate their performance on impressions, click-through rate, and average retail unit growth. This helps us understand what the most successful ASINs do differently. We provided recommendations on the most important advertising and retail actions to help advertisers improve their ASIN activeness and overall performance.