A children’s charity used a full-funnel approach to make a difference
The National Society for the Prevention of Cruelty to Children (NSPCC) is a charity that campaigns and works in child protection in the United Kingdom and the Channel Islands.
NSPCC had to adjust their fundraising campaign strategy to adapt to new consumer behaviors in 2020
2020 was a tough year for charity fundraising. With events cancelled and charity shops closed for a substantial portion of the year, many typical income streams were compromised. According to a survey by Pro Bono economics, half of UK charities saw their income decline in 2020.1 Despite these financial challenges, the need to continue helping children suffering from abuse and mental health issues increased. In 2016 and 2017, NSPCC ran a successful “Letters from Santa” fundraising campaign on Amazon, which engaged customers on the "thank you" page after a purchase. But in 2020, the children’s charity had to think outside of the box to increase fundraising in the virtual world. NSPCC needed to align their audience strategy with the changes in consumer behavior to reach potential donors online and raise awareness in a trusted environment.
NSPCC implemented a full-funnel campaign strategy to engage relevant UK audiences online
In 2020, NSPCC and their media agency OMD UK teamed up with Amazon Ads to evolve the concept of their “Letters from Santa” campaign to increase awareness and engagement with relevant audiences online, both on and off Amazon. The charity leveraged Amazon Ads shopping insights to engage customers to make donations for the benefits of children. The audience strategy included customers in market for childcare, movies, and for Christmas presents for children.
OMD UK’s planning team deployed a campaign across the customer journey leveraging the Amazon DSP display and video formats. The creative strategy included custom videos to increase awareness and consideration. OMD UK then engaged relevant audience with display ads in various formats on and off Amazon. To complete this full-funnel campaign, OMD UK used display remarketing to generate conversions.
The campaign exceeded the charity’s expectations in terms of reach and conversions
NSPCC reached over 8M consumers with the “Letters from Santa” campaign. The use of video to complement the display activity increased audience engagement, drove additional awareness, and educated customers, with a video completion rate (VCR) of 66% vs. 60% target. The campaign generated a return on investment (ROI) that was +150% higher than target, combined with a cost per acquisition (CPA) 9% lower than planned. As a result, the children charity collected donations over 400% above target.2
1 "Covid charity tracker survey results", Pro Bono Economics, January 2021
2 Amazon internal data, 2020