Help grow your business with 1:1 ad support

Create ad campaigns tailored to your business needs at no additional cost with help from our Amazon Ads specialists

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Guidance for marketers at every level

Whether you’re advertising for a small business or a large brand, Amazon Ads offers ad campaign support for eligible businesses. No advertising experience is necessary when you have access to assistance from our experienced Amazon Ads team.

Flexible scheduling for connecting with us

Choose what works for your schedule – select an available time slot for a 30-minute call with an Amazon Ads specialist, or select the option to receive campaign support through email.

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Expert campaign recommendations, tailored to you

Amazon Ads Specialists can help you save time and effort when you’re setting up, launching and optimising your campaigns, and will support you with expert recommendations just for you. Some of the services we provide include:

Campaign optimisation

Campaign optimisation

Help setting up campaigns, and continued optimisation support for up to 12 weeks based on campaign performance.

Keyword search

Keyword optimisation

Aggregated insights into trending keywords, top-performing keywords and match type keywords to help you to try and further increase visibility for your products.

Budget optimisation

Budget optimisation

Suggestions regarding allocation of budget, based on your budget and campaign performance.

Bid optimisation

Bid optimisation

Bid adjustment tips, and different bidding strategies to optimise your campaigns and help maximise their potential.

Ready to get started?

*We assist advertisers by providing education on Amazon Ads products and solutions, and this benefit, and communication, doesn’t bind any entity in any manner. You use Amazon’s services/recommendations at your own risk and waive all claims and/or remedies (under law or otherwise) that you may have against Amazon or any of its subsidiaries or affiliates arising out of or in connection with the use of Amazon's services/recommendations. Amazon gives no assurance or guarantee and assumes no responsibility whatsoever for consequences resulting from your use of Amazon’s services/recommendations.

FAQs

Are all advertisers able to receive free support from Amazon Ads specialists?

This 1:1 benefit is currently open to a limited number of eligible advertisers that have an active professional selling account in good standing with Amazon. Please click here to see if you are eligible to receive this benefit and schedule a meeting. For additional educational resources and advertising support, please visit the learning console.

Will there be any charges for the Amazon Ads specialists support?

Campaign creation and optimisation support from the Amazon Ads team is free of charge, and there is no obligation to launch a campaign. The only costs will be the budgets, costs and expenses for any campaigns you decide to launch.

Which ad products do the Amazon Ads specialists support?

Ad specialists can help you launch and optimise Sponsored Products, Sponsored Brands, Sponsored Display and Stores. They can also help you set up and launch advertising campaigns in new countries.

Where can I find 1:1 support for non-campaign-related issues (billing, technical difficulties, etc.)?

For campaign troubleshooting issues, please reach out to our Support team.