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Guidance for marketers at every level

Whether you’re advertising for a small business or a large brand, Amazon Ads offers ad campaign support for eligible businesses. No advertising experience is necessary when you have access to assistance from our experienced Amazon Ads team.

Flexible scheduling for connecting with us

Choose what works for your schedule—select an available timeslot for a 30-minute connect call with an Amazon Ads specialist or select the option to receive campaign support through email.

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Expert campaign recommendations, tailored to you

Amazon Ads specialists can help you save time and effort when you’re setting up, launching, and optimizing your campaigns, and will support you with expert recommendations just for you. Some of the services we provide include:

Campaign optimization

Campaign optimization

Help setting up campaigns and continued optimization support based on campaign performance and insights-driven analysis.

Keyword search

Keyword optimization

Aggregated insights into trending keywords, top-performing keywords, and keyword match types to help you to try and further increase visibility for your products.

Budget optimization

Budget optimization

Suggestions regarding allocation of budget, based on your budget and campaign performance.

Bid optimization

Bid optimization

Bid adjustment tips and different bidding strategies to optimize your campaigns and help maximize their potential.

Ready to get started?

* We assist advertisers by providing education on Amazon Ads products and solutions, and this benefit, and communication, doesn’t bind any entity in any manner. You use Amazon's services/recommendations at your own risk and waive all claims and/or remedies (under law or otherwise) that you may have against Amazon or any of its subsidiaries or affiliates arising out of or in connection with the use of Amazon's services/recommendations. Amazon gives no assurance or guarantee and assumes no responsibility whatsoever for consequences resulting from your use of Amazon's services/recommendations.


Are all advertisers able to receive free support from Amazon Ads specialists?

This 1:1 benefit is currently open to a limited number of eligible advertisers that have an active professional selling account in good standing with Amazon. Please click here to see if you are eligible to receive this benefit and schedule a meeting. For additional educational resources and advertising support, please visit the learning console.

Will there be any charges for the Amazon Ads specialists support?

Campaign creation and optimization support from the Amazon Ads team is free of charge, and there is no obligation to launch a campaign. The only costs will be the budgets, costs, and expenses for any campaigns you decide to launch.

Which ad products do the Amazon Ads specialists support?

Ad specialists can help you launch and optimize Sponsored Products, Sponsored Brands, Sponsored Display, and Stores. They can also help you set up and launch advertising campaigns in new countries.

Where can I find 1:1 support for non-campaign-related issues (billing, technical difficulties, etc.)?

For campaign troubleshooting issues, please reach out to our support team.