A letter to our customers

MARCH 31, 2020

Over the past couple of months, we’ve all been faced with a truly unprecedented global situation. During this time, we remain focused on our customers, employees, partners, and communities.

At every level of our company, we’re working to provide the products and services that our customers, communities, and employees need. We recognize this is not a time for business as usual, and we are providing essential services to our customers around the world. To learn about the actions we’re taking as a company, visit the Day One blog or follow @AmazonNews on Twitter.

To the sellers, vendors, authors, publishers, and partners who work with Amazon Advertising – we know you are navigating a situation that has no playbook. This situation is fluid and changing daily, and we’re working hard to provide you with support and resources to help you make the best decisions. As a start, we’ve consolidated answers to frequently asked questions about some of the advertising-related challenges you may be facing. We’ll be updating it when we have new information to share with you. You can also find helpful resources for sellers in Seller Central and for vendors in Vendor Central.

We’re inspired by the ingenuity and resilience we’ve witnessed from our customers, and are reminded in times like these, that we are more connected than ever before.

You can find the FAQ page here.

Stay well.