Amazon Ads Academy FAQ

Find answers to common questions related to Amazon Ads Academy, including Amazon Ads Certifications.

General questions

1. What happened to the learning console?

Amazon Ads Academy is the new and improved version of the previous learning console. While the core features you're familiar with, such as the content library, your learning history, badges, and profile, will remain, you'll now have access to several enhancements. For example, you'll receive personalized learning recommendations to help you discover the most relevant content, and you'll experience a smoother sign-in process for easy access to your training and resources.

2. Having trouble signing in to your Amazon Ads Academy account?

If you’re experiencing issues with your password or verification code, visit the Account & Login Issues form or the Amazon Help page for assistance.

3. Can I update my name or email address in my Amazon Ads Academy user profile?

You can't change your name or email address once your account is created.

4. How can I update my time zone?

You can update your time zone from your profile page, which is accessible via the top right in the navigation bar.

5. How do I update my Amazon Ads Academy account if I changed jobs?

First, you’ll need to create a new Amazon account with your new work email address. Then, open a new Amazon Ads Academy account using your new Amazon account sign-in details. Once your new account is created, please use the Contact Us form to request an account merger.

Amazon Ads Certifications

1. Why can’t I see my certifications in the Partner Network dashboard?

It can take up to 72 hours for your certification to appear in the Partner Network dashboard.

2. When can I retake the certification assessment?

You will need to wait 24 hours to retake your certification assessment.

3. I completed a certification. How do I get my badge?

Once you passed a certification assessment, navigate to your profile page, accessible on the top right, to view your current badge(s). Certification badges can be manually added to your LinkedIn account. If you only viewed and passed the certification assessment, your badge will not appear yet. You need to launch the certification learning path to activate the award.

Amazon Ads questions

For questions related to Amazon Ads, please see advertising FAQs.