Amazon Ads Academy FAQ

Amazon Ads Academy is the new and improved version of the previous learning console. While the core features you're familiar with, such as the content library, your learning history, badges, and profile, will remain, you'll now have access to several enhancements. For example, you'll receive personalized learning recommendations to help you discover the most relevant content, and you'll experience a smoother sign-in process for easy access to your training and resources.

If you’re experiencing issues with your password or verification code, visit the Account & Login Issues form or the Amazon Help page for assistance.

You can't change your name or email address once your account is created in Amazon Ads Academy. If you wish to update your Amazon email you can do it in Amazon.com in the Login & Security section.

You can update your time zone from your profile page, which is accessible via the top right in the navigation bar.

You can earn two types of recognition: certification badges for completing product certification assessments, and learning path awards for completing non-certification educational content.

Both learning paths and certifications support your professional growth with Amazon Ads. Certification badges are industry-recognized credentials that validate your expertise through rigorous assessment. Learning path awards recognize your commitment to continuous learning and completion of practical, interactive training that helps you in your day-to-day advertising tasks.

Once you passed a certification assessment, navigate to your profile page, accessible on the top right, to view your current badge(s). Certification badges can be manually added to your LinkedIn account.

Your badge typically appears in your account within 24 hours of successfully completing your certification assessment.

Yes, you can download your certification from the My achievements page in your Amazon Ads Academy profile. Each completed certification has a downloadable PDF certificate that includes your name, certification name, completion ID, completion date, and expiration date. You can also share your certifications directly on LinkedIn.

Yes, you can add your certification badges or learning path awards to your LinkedIn profile by manually entering it or using the share feature from My achievements page.

Yes, if you don't pass the assessment, you can retake it after a 24-hour waiting period. You can attempt the assessment as many times as needed.

If your certification is approaching expiration or has expired, you can get recertified by clicking the "Retake" button on the certification's lerning path. To get recertified, you must complete the required course modules and assessment again. You will not receive a new certification by only taking the assessment even if you pass.

Yes, once you start the certification assessment, you must complete it in one session. If you exit or lose connection, your progress won't be saved and you'll need to start over. Plan for approximately 60–90 minutes of uninterrupted time and ensure you have a stable internet connection before beginning the assessment.

Amazon Ads certifications are valid for two years from the date of completion.

You need to score 80% or higher to pass the certification assessment.

No, you can save your progress in the learning modules and return later to complete the course content at your own pace.